Chrisrial & Co. Online Return Policy
(Items purchased at the retail location are subject to store credit only. See store for details.)
* Returns allowed up to 20 days after purchase date * Store credit only after 14 days * Custom or special orders are non-refundable * Shipping and Handling are non-refundable * Any item that is not in-stock is a special order.
You may return an in-stock item for a full refund within fourteen days from the date of an online purchase. Items can be returned for a store credit only within twenty days from the date of purchase. Items purchased from the retail store in Portsmouth, NH can only be returned for store credit. Special order purchases are not returnable. Deposits on layaways or special orders are non-refundable and can only be used as a store credit, and a restocking fee may apply. Any item returned must not be worn, scratched, custom sized or engraved. All original packaging (presentation box, outer carton, and literature) must be included.
Please mail your item back to Chrisrial & Co. insured for full value and for security purposes do not write jewelry on the package.
Chrisrial & Co. 28 Deer Street Suite 103 Portsmouth, NH 03801
A NOTE ON SHIPPING:
Items will be shipped via UPS and can be tracked using UPS tracking numbers. If you do not receive your shipment, please alert us and we can track your order.
SPECIAL ORDERS AND AVAILABILITY:
Some Special Order items may be discontinued and not available for purchase. Not all items shown on the web site are available at all times. We will alert you immediately if the item you desire is no longer available.
ARE DISCOUNTS AVAILABLE?
It never hurts to ask, right? Many retailers will unfairly “mark up” their product so that it can be discounted to the consumer and appear to be a great value. In addition tactics such as bait and swap, and the reselling of seconds and knock off items as genuine designer brands can be all too common in e-commerce based retail sites. Beware of deals that seem too good to be true, a jeweler may be going out of business or just marking product up more to accommodate a discount. Worse yet, you may find that the product you are purchasing is not what you anticipated or authentic. At Chrisrial & Co. we believe that deceptive practices are unfair, of low moral standards, and have no business in legitimate retail establishments. We offer a fair mark-up for our products and services and will do our best to match (or beat) any written competitive price.
We do have loyalty programs and special offerings to reward loyal and returning customers. We’ve even been known to have a legitimate sale twice each year. You can call the store at 603-431-3222 for details about that, or ask to be part of our email mailing list where you'll receive VIP offers and advanced notice of sales and promotions.
Chrisrial & Co. Fine Jewelry is dedicated to our community, local commerce, and the pride of shopping locally. We support dozens of charities on New Hampshire’s seacoast and hope that you’ll support us in our pledge to operate an integral retail establishment.
* Returns allowed up to 20 days after purchase date * Store credit only after 14 days * Custom or special orders are non-refundable * Shipping and Handling are non-refundable * Any item that is not in-stock is a special order.
You may return an in-stock item for a full refund within fourteen days from the date of an online purchase. Items can be returned for a store credit only within twenty days from the date of purchase. Items purchased from the retail store in Portsmouth, NH can only be returned for store credit. Special order purchases are not returnable. Deposits on layaways or special orders are non-refundable and can only be used as a store credit, and a restocking fee may apply. Any item returned must not be worn, scratched, custom sized or engraved. All original packaging (presentation box, outer carton, and literature) must be included.
Please mail your item back to Chrisrial & Co. insured for full value and for security purposes do not write jewelry on the package.
Chrisrial & Co. 28 Deer Street Suite 103 Portsmouth, NH 03801
A NOTE ON SHIPPING:
Items will be shipped via UPS and can be tracked using UPS tracking numbers. If you do not receive your shipment, please alert us and we can track your order.
SPECIAL ORDERS AND AVAILABILITY:
Some Special Order items may be discontinued and not available for purchase. Not all items shown on the web site are available at all times. We will alert you immediately if the item you desire is no longer available.
ARE DISCOUNTS AVAILABLE?
It never hurts to ask, right? Many retailers will unfairly “mark up” their product so that it can be discounted to the consumer and appear to be a great value. In addition tactics such as bait and swap, and the reselling of seconds and knock off items as genuine designer brands can be all too common in e-commerce based retail sites. Beware of deals that seem too good to be true, a jeweler may be going out of business or just marking product up more to accommodate a discount. Worse yet, you may find that the product you are purchasing is not what you anticipated or authentic. At Chrisrial & Co. we believe that deceptive practices are unfair, of low moral standards, and have no business in legitimate retail establishments. We offer a fair mark-up for our products and services and will do our best to match (or beat) any written competitive price.
We do have loyalty programs and special offerings to reward loyal and returning customers. We’ve even been known to have a legitimate sale twice each year. You can call the store at 603-431-3222 for details about that, or ask to be part of our email mailing list where you'll receive VIP offers and advanced notice of sales and promotions.
Chrisrial & Co. Fine Jewelry is dedicated to our community, local commerce, and the pride of shopping locally. We support dozens of charities on New Hampshire’s seacoast and hope that you’ll support us in our pledge to operate an integral retail establishment.
